MOVE SMART. MOVE RYDAH.
Terms of Service
Rules for using RydahTaxi safely and fairly.Effective 13 October 2026 · Last updated 13 October 20261. Agreement
By creating an account or using RydahTaxi, you agree to these terms, the Privacy Notice, displayed fare and cancellation information, and applicable Nigerian law. Test Mode does not create a real booking or charge.
2. Accounts
Provide accurate information, protect your password and promptly report suspected misuse. One person must not impersonate another or create accounts for fraud, harassment or unlawful activity.
3. Riders and bookings
Confirm pickup and destination details before requesting a trip. Estimated arrival, route, duration and fare may change because of traffic, waiting time, tolls, route changes, demand or safety conditions. Any applicable ₦200 booking and safety fee is shown before confirmation.
4. Drivers and vehicles
Drivers must be at least 21, hold valid authority to drive, keep required vehicle and insurance documents current, complete verification, use a roadworthy vehicle and obey transport, traffic and safety laws. Approval may be suspended while concerns are reviewed.
5. Payments and commission
Available payment methods are shown before booking. Live electronic payments will only be enabled after production payment verification. Where applicable, RydahTaxi retains the disclosed platform commission and booking fee; driver earnings and adjustments appear in the relevant records.
6. Safety and prohibited conduct
Do not threaten, assault, discriminate, carry unlawful items, damage property, manipulate fares or locations, evade payment, misuse emergency tools or interfere with another user. Emergency features support—but do not replace—police, ambulance or other emergency services.
7. Cancellations, complaints and ratings
Cancellation charges, if any, must be disclosed before they apply. Users may submit support requests and safety reports. Ratings must reflect genuine completed services and must not contain unlawful or abusive content.
8. Availability and liability
We work to provide a reliable service but cannot guarantee uninterrupted availability, a driver match, exact map data or a particular journey time. Nothing in these terms excludes liability that cannot lawfully be excluded.
9. Suspension and changes
We may restrict or suspend access to protect users, investigate fraud, meet legal duties or enforce these terms. Material changes will be reflected by an updated date and, where appropriate, an in-app notice.