Privacy Notice

1. Who controls your information

Rydah Taxi Limited operates RydahTaxi. This notice covers our website, rider and driver accounts, trips, deliveries, support and operations portal.

2. Information we collect

• Account details such as legal name, phone number, email and account role.
• Driver verification and vehicle information, including licence, vehicle, insurance, roadworthiness, profile photo and verification results.
• Precise or approximate location when needed for pickup, routing, safety, delivery and driver availability.
• Trip, delivery, fare, payment-status, referral, rating, support and safety records.
• Device, session and security information used to protect accounts and prevent misuse.

3. Why we use it

We use information to create and secure accounts, provide transport and delivery services, calculate routes and fares, match riders with drivers, process or verify payments, operate safety tools, investigate incidents, respond to support requests, prevent fraud and meet legal obligations.

4. Location and permissions

Location access is requested only when a feature needs it. Riders may type an address instead. Drivers who choose to go online must share current location so dispatch can offer nearby trips. Camera access is used only for an action that clearly requests it, such as a driver profile or identity check.

5. Sharing and service providers

We share only what is necessary with assigned riders or drivers and with providers that support authentication, hosting, maps, routing, communications, identity checks and payments. Card details are handled by the payment provider and are not stored by RydahTaxi.

6. Retention and security

We retain information only as long as needed for service, safety, dispute, fraud-prevention, accounting and legal purposes. Access controls, encryption in transit, restricted staff permissions and audit records are used to protect information. No online service can promise absolute security.

7. Your choices and rights

You may request access, correction or deletion, object to certain processing, withdraw optional consent, or raise a privacy concern. Some trip, payment, safety or tax records may be retained where law or legitimate dispute prevention requires it.

Use Help & support inside the signed-in app and state the account phone or email and the action requested. Account deletion instructions are also available on our public deletion page.

8. Children and updates

Accounts are not intended for children acting independently. A responsible adult must arrange any permitted young-passenger journey. We will update the date above when this notice materially changes.