MOVE SMART. MOVE RYDAH.
Account Deletion
Request deletion of your rider or driver account and associated personal information.Effective 13 October 2026 · Last updated 13 October 2026How to request deletion
- Sign in to the RydahTaxi account you want deleted.
- Open Support from the bottom navigation.
- In the message box write Delete my account, include your registered phone or email, and send the request.
- The owner support queue will record and review the request. We may ask you to confirm ownership before deletion.
What will be deleted
After verification, we will delete or de-identify the account profile and information that is no longer required, including optional preferences and unused account data.
What may be retained
Trip, payment, safety, fraud-prevention, dispute, tax or regulatory records may be retained for the period required by law or reasonably necessary to resolve claims. Access to retained information is restricted, and it will not be used to reactivate the deleted account.
Before requesting deletion
Resolve outstanding trips, balances, complaints or safety cases. Account deletion is different from signing out and may not be reversible.